•The right to exchange or return is guaranteed for all our customers and applies to all products available in our store.

• All products displayed on our store are eligible for exchange and return in accordance with the terms and conditions stated on this page.
• Products can be returned or exchanged if they are in their original condition at the time of purchase and in their original packaging.
• Exchange or return requests are approved within 3 business days.
• Once approved, the delivery representative will reach the customer within 3–5 business days.
• Please send a message via WhatsApp to the number shown on the shipping label to request a return or exchange, or contact us through the Contact Us page to submit your request.
• Please photograph the product and send it along with your city, address, and order number to arrange an exchange if the product is defective, damaged, or not as agreed.
• A full refund will be issued if the received product is completely different from the description provided on our website.
• We are not responsible for any customer expectations regarding product use that are not explicitly mentioned on the product page of our website.